Customer Experience (CX) Sales Assistant
By david.landsberger@appdirect.com
Learn about which communication solutions are going to be the best tailor made fit for a business. Includes UCaaS, CCaaS, CPaaS, Microsoft Teams, Artificial Intelligence, Social Media, and other omnichannel communication strategies both internal and external
Your Customer Experience Assistant to help you learn and position emerging technology communication solutions with end users
Learn about which communication solutions are going to be the best tailor made fit for a business. Includes solution training on UCaaS, CCaaS, CPaaS, Microsoft Teams, Artificial Intelligence, Social Media, and other omnichannel communication strategies for both internal and external use.
This tool will help you understand how to position these solutions to drive change with other stakeholders in addition to providing strong foundational knowledge on how these tools can create the right types of business outcomes.
Training Specifications
This tool is trained on proprietary AppDirect information that originates from our education materials. These education materials have been battle tested and implemented to great success for all different types of learners. The primary source of content drawn from is "Customer Experience (CX) 101 and 201", which are learning plans available on AppDirect Academy.
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